OUR POLICIES

Appointments are confirmed only upon successful payment or deposit, where applicable.

Rescheduling

• Appointments may be rescheduled with at least 48 hours’ notice.
• Rescheduling requests made less than 48 hours before the appointment may be subject to availability.

Cancellations

• Cancellations made more than 48 hours before the appointment are eligible for a refund of any refundable amount, if applicable.
• Cancellations made less than 48 hours before the appointment are non-refundable.

No-Shows

• Failure to attend a scheduled appointment without prior notice will be considered a no-show and the session will be forfeited.

Late Arrivals

• Late arrivals may result in a shortened session to avoid affecting subsequent appointments.

All services are personalized and tailored specifically to each client’s needs, lifestyle, body shape, color profile, and personal goals.

Client Responsibility

• Clients are encouraged to provide accurate information regarding their preferences, lifestyle, and styling objectives.
• Recommendations are based on the information provided during consultations.

Reports & Deliverables

• Digital reports and styling documents are typically delivered within the timeframe specified for each service.
• Delivery times may vary during peak periods.

Shopping Services

• Product availability, sizing, and stock levels are subject to retailer availability and cannot be guaranteed.
• Purchasing decisions remain entirely at the client’s discretion unless otherwise agreed upon within a remote shopping service.

Results

• Styling recommendations are professional opinions based on industry expertise and personalized analysis. Individual preferences and implementation may affect results.

We respect your privacy and are committed to protecting your personal information.

Information We Collect

• Name
• Contact information
• Appointment details
• Style preferences and consultation notes
• Photographs or measurements provided voluntarily during consultations

How We Use Your Information

• To provide personalized styling services
• To manage appointments and communications
• To prepare reports, recommendations, and styling plans
• To improve our services and client experience

Data Protection

• Personal information is stored securely and treated confidentially.
• We do not sell, rent, or share personal information with third parties except where required to provide a requested service.

Client Images

• Client photographs will never be shared publicly without prior permission.

Contact

• Clients may request updates or removal of their personal information by contacting us directly.

By booking a service, you agree to the following terms:

Services

• All services are personalized and provided according to the descriptions outlined on the website.

Payments

• Full payment or deposit may be required to secure an appointment.
• Services will not be confirmed until payment requirements are met.

Appointments

• Appointment times are agreed upon in advance.
• Clients are responsible for providing accurate contact and scheduling information.

Travel & External Venues

• Any venue, fitting room, or external location costs are the responsibility of the client unless otherwise stated.

Shopping Services

• Product purchases are separate from consultation fees.
• All purchased items are subject to the retailer’s own return and exchange policies.

Intellectual Property

• Reports, styling files, mood boards, and recommendations provided are for personal use only and may not be reproduced, distributed, or sold without permission.

Changes to Services

• We reserve the right to update service descriptions, pricing, and policies when necessary.

Liability

• Styling recommendations are provided in good faith based on professional expertise. Final purchasing and styling decisions remain the responsibility of the client.